Privacy Policy

Jaci's Private Lodge ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay at our lodge.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) where applicable.

By using our services or providing us with your personal information, you consent to the practices described in this policy.

Personal Information: When you make a booking or contact us, we may collect:

• Full name, date of birth, and nationality
• Contact details (email address, phone number, postal address)
• Passport or ID number (as required for game reserve entry)
• Payment and billing information
• Dietary requirements and special requests
• Medical information relevant to your safari experience
• Emergency contact details
• Travel preferences and previous stay history

Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies (see Cookie Policy)

Photos and Videos: During your stay, we may take photographs or videos for marketing purposes. You will be asked for consent before any images are used publicly.

We use your personal information to:

• Process and confirm your booking reservations
• Provide accommodation, dining, and safari services
• Communicate with you about your booking and stay
• Process payments and prevent fraud
• Comply with legal requirements (e.g., game reserve entry registers)
• Improve our services and guest experience
• Send marketing communications (with your consent)
• Respond to inquiries and provide customer support
• Ensure health and safety during your stay
• Maintain records for business and legal purposes

We process your personal information based on:

• Contract Performance: To fulfill our obligations under your booking agreement
• Legitimate Interests: To improve our services, prevent fraud, and ensure safety
• Legal Compliance: To comply with tax, accounting, and regulatory requirements
• Consent: For marketing communications and use of photographs

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Madikwe Game Reserve: As required for entry permits and safety protocols
• Service Providers: Payment processors, booking platforms, and IT service providers who assist in our operations
• Travel Agents: If your booking was made through a travel agency
• Emergency Services: If required for medical emergencies or safety situations
• Legal Authorities: When required by law or to protect our rights and property

All third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Booking and payment records: 7 years (for tax and accounting purposes)
• Marketing communications: Until you unsubscribe or request deletion
• Guest preference data: Until you request deletion or 5 years of inactivity

After the retention period, personal information will be securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing through certified providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Under POPIA and GDPR (where applicable), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, contact us at Dane@jacis.co.za. We will respond within 30 days.

With your consent, we may send you marketing emails about special offers, new services, and updates about Jaci's Private Lodge.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at reservations@jacis.co.za
• Updating your preferences in your account (if applicable)

Opting out of marketing communications will not affect service-related communications about your bookings.

Our website uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

Our services are not directed at children under 18 years without parental consent. We do not knowingly collect personal information from children without parental authorization.

When children are part of a family booking, we collect necessary information (name, age, dietary requirements) with parental consent for service delivery and safety purposes.

Your personal information may be transferred to and processed in countries outside South Africa, including service providers in other jurisdictions. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date.

Significant changes will be communicated via email to registered guests. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond promptly.

You also have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg